Major outage hits ING Australia customers just weeks after last disaster

Customers from one of Australia’s biggest banks are being locked out of internet banking.

ING Australia confirmed in a post to X that customers had reported issues with the banking app and website on Wednesday morning.

“We are aware that some customers are currently experiencing issues accessing the ING app and website,” the post read.

“Our teams are investigating this issue and we will provide further updates shortly.

“We are extremely sorry to any customers who have been impacted.”

Customers first began reporting issues with DownDetector at 7.30am.

However, an updated statement just before 10.30am Wednesday said “services are returning to normal”.

“Most customers should now be able to access the ING app and online banking and make payments and transfers,” the statement said.

“As we complete the restoration, some overseas customers may be experiencing some issues accessing the app and online banking and we will provide updates on our socials.

“We sincerely apologise to any customers who have been impacted.”

Disgruntled customers took to social media to air their grievances with the major bank.

“Looks like I’m not buying anything this morning. Come on guys not good enough,” one person wrote to X.

“AGAIN!!! this happened 2-3 weeks ago as well.” another wrote.

“No worries guys, just waiting to transfer money so we can get our car back from being serviced this morning, we’ll just walk everywhere instead. Useless,” added another.

The inconvenience comes just four weeks after customers were hit with another outage.

ING Australia customers reported being unable to access the website or banking app about 9am on Wednesday, October 30.

At its peak, more than 2300 people reported issues accessing ING Australia banking services.