List of the world’s most punctual airlines and airports for 2023 has one notable omission

Nothing about flying is as exasperating as getting your flight delayed, cancelled or disrupted.

Arriving at or departing from a destination on time is one of the most important considerations a traveller takes before deciding whether to book a subsequent flight from the same airline.

Latest results from travel data analytics firm Cirium revealed that the most punctual airline last year in the global category was Colombia’s Avianca Airlines, which achieved an 85.73 per cent on-time performance rate, followed by Brazil’s Azul Airlines (85.51 per cent), which lost its top ranking.

Qatar Airways came in third with an 85.11 per cent OTP rate.

A global airline is defined as one that serves in three regions daily, the company said.

An airline’s on-time performance is calculated by whether the plane arrives at the gate within 15 minutes of the scheduled arrival time and if it departs within 15 minutes of the scheduled departure time.

Asia’s most on-time airlines

In Asia-Pacific, Japanese carriers All Nippon Airways and Japan Airlines claimed the top two spots with on-time performance rates of 82.75 per cent and 82.58 per cent respectively.

Thailand’s Thai AirAsia fell to fourth place last year from first in 2022.

Indian low-cost carrier Indigo rose to fourth from fifth place last year on the back of the company’s rapid expansion.

The airline, which has the largest fleet size and market share in India, became the first Indian carrier in 2023 to carry 100 million passengers in a calendar year.

It had an on-time performance score of 82.12 per cent, the report showed.

“IndiGo has really emerged as a powerful player in APAC. Their operations have been transformed since Covid,” said David White, vice-president of business development at Cirium.

“It’s giving both ANA [All Nippon Airways] and JAL [Japan Airlines] a run for their money in terms of their on-time performance,” White said at an online press conference ahead of the report’s release.

Most punctual airports

Minneapolis–Saint Paul International Airport was the world’s most punctual airport in 2023.

This was followed by India’s Rajiv Gandhi International Airport in Hyderabad.

The Indian airport did not make the top 10 rankings in 2022, and the monumental jump to second is on the back of “pretty phenomenal” investments, said Mike Malik, Cirium’s chief marketing officer.

“You don’t sustain these numbers unless you’re paying very close attention and you’re making all the right investments in technology tools, process and people,” White highlighted.

Here’s the full ranking, according to Cirium.

Global

1. Avianca Airlines — Colombia
2. Azul Airlines — Brazil
3. Qatar Airways — Qatar
4. Delta Air Lines — U.S.
5. Iberia — Spain

Asia-Pacific

1. All Nippon Airways — Japan
2. Japan Airlines — Japan
3. Thai AirAsia — Thailand
4. IndiGo — India
5. Air New Zealand — New Zealand

Europe

1. Iberia Express — Spain
2. Iberia — Spain
3. Norwegian Air Shuttle — Norway
4. Austrian Airlines — Austria
5. LOT Polish Airlines — Poland

Global airports

1. Minneapolis–Saint Paul International Airport — U.S.
2. Rajiv Gandhi International Airport — India
3. Kempegowda International Airport — India
4. El Dorado International Airport — Colombia
5. Salt Lake City International Airport — U.S.